Locked out of your account?

If you can no longer use the email address or the mobile number on your account, we check who you are by hand. Tell us what you can about your bookings and we will call you.

Account recovery request

Email address on your account

Please enter the address you used to book with us, even if you can no longer read it.

Email address you want to use

Please enter an address you can read - we reply to this one.

Your name

Please enter your name.

Phone number we can call you on

Please enter a phone number - we check who you are by calling you.

Help us recognise you

Tell us what you remember about a booking with us. None of these is required on its own, but we need at least one, and the more you give the quicker this is.

Booking reference

When you travelled, or will travel

Resort, or the address we collected you from

Names of the passengers

Anything else that would help (optional)

Please do not send card numbers or any payment details. We never need them to check who you are.

What happens next

Someone from Go Massif calls the number you give and asks a few questions about your bookings.
Once we are sure it is you, we update the mobile number on your account.
You then move the account to your new email address yourself, from the sign-in box, with a code texted to that mobile. We never change an email address on somebody's behalf.

Locked out of your account?

Account recovery request

Help us recognise you

What happens next

Login / register

We do not recognise that email address

New customer

Enter 6-digit security code

You are signed in

This is the Go Massif operations site

That is a Go Massif employee address

We could not send your sign-in code

You have been logged out

Code not received?

Resend code

Changed your email address?

Enter 6-digit security code

We need to check who you are

Your email address has been changed