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Frequently asked questions

The answers to what we are asked most often. For anything else, the helpdesk is a call or a message away.

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Luggage & equipment

Can I bring skis or snowboards?

There is a limit to 3 ski or snowboard bags per vehicle. Please provide details of the snow sports baggage you want transporting as part of the booking process.

Child seats & young passengers

Can I bring a push chair?

Prams, strollers and baby buggies will be transported free of charge. They must be of the fold down variety. Maximum 2 per vehicle. As part of the booking process you can and must add details of the push chairs you are bringing.

Payments, prices & refunds

Are your prices 'per-person' or total for the group?

The prices quoted on the website are the total for ALL passengers travelling. Individual passenger prices are not quoted as we don't price per person (unless just one person is travelling, of course!)

Can I get a receipt?

If you have booked in advance on the website or by email, you will have access to an online receipt. Click on the link provided on your booking confirmation email to view your receipt. If you have booked last minute or by phone, contact customer services via the helpdesk and you will be sent a link to your receipt.

Can I just pay a deposit now?

To keep things simple, we ask for all the money at the time of booking. We don't take deposits in order to keep our card charges as low as possible, thus keeping our prices low.

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