Report lost property

Give the transfer, a description of the item and where you are now. The driver is asked to search the vehicle, and the result follows within 48 hours.

Lost property report

Booking reference

Please enter the booking reference from your confirmation email.

Date of travel

Please enter the date you travelled.

What was left behind?

Please describe the item.

Where in the vehicle was it? (optional)

Where are you now?

Please say where you are - it changes what can be done next.

Details (optional)

Your name

Please enter your name.

Please enter your email address - the result is sent there.

Phone

Please enter a phone number - returning an item is arranged by phone.

Lost property is handled under article 6.3 of the terms and conditions. Perishable items are not kept.

Still travelling today?

If you are at the airport or still on your way, call the operations team - the driver may still be nearby.

+33 9 70 44 61 10

What happens next

The driver is contacted and asked to search the vehicle.
The result follows within 48 hours.
Anything found is kept at the Go Massif office in Verchaix. You can arrange a courier to collect it, or Go Massif can send it for a fee.
Unclaimed items are kept for six months.

Report lost property

Lost property report

Still travelling today?

What happens next

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