Recover your account

When the email address and the mobile number on an account can no longer be used, identity is checked by hand. Give whatever details of your bookings you can, and the Go Massif team calls you.

Account recovery request

Email address on your account

Please enter the address you booked with, even if you can no longer read it.

Email address you want to use

Please enter an address you can read - the reply is sent there.

Your name

Please enter your name.

Phone number to call you on

Please enter a phone number - identity is checked by calling you.

Your bookings

Give what you remember about a Go Massif booking. None of these is required on its own, but at least one is needed, and the more you give the quicker this is.

Booking reference

When you travelled, or will travel

Resort, or the pickup address

Names of the passengers

Anything else that would help (optional)

Please do not send card numbers or any payment details. They are never needed to check who you are.

What happens next

Someone from Go Massif calls the number you give and asks a few questions about your bookings.
Once your identity is confirmed, the mobile number on your account is updated.
You then move the account to your new email address yourself, from the sign-in box, with a code texted to that mobile. Go Massif never changes an email address on somebody's behalf.

Recover your account

Account recovery request

Your bookings

What happens next

Log in / register

That email address is not registered

New customer

Enter 6-digit security code

You are signed in

This is the Go Massif operations site

That is a Go Massif employee address

The sign-in code could not be sent

You have been logged out

Code not received?

Changed your email address?

Update your sign-in email

Enter 6-digit security code

Go Massif needs to check who you are

Your email address has been changed