Changing or cancelling a booking
Changes are made by signing in on the website. Any change to the price is shown before it is accepted.
Making a change
- 1 Click Account at the top right of the website and enter the email address the booking was made with. A code is sent to that address: enter it to sign in.
- 2 Go to My bookings and scroll down to the transfer. To add or change passengers, click the total passengers on that transfer.
- 3 Some changes are accepted straight away; others are approved by a member of staff. If the change alters the price, the difference is shown, to accept or decline.
If the sign-in code does not arrive, check the junk or spam folder. Account recovery
Different numbers each way
When the arrival and the departure carry different numbers of passengers, or the legs differ in another way, choose Multi-journey in the quote and enter each transfer separately. The website gives the best price, and any discount available is quoted once the dates and times are in.
Coming back from somewhere else
A return can be picked up somewhere other than the outward drop-off. Book it as a return and, when adding the return details, click 'edit journey details' to choose a different pickup. Multi-journey, with the places entered for each leg, works too.
Cancelling
More than 7 days before the first transfer of a booking: refunded, less an administration charge.
Within 7 days of travel: no refund.
To cancel, sign in as above and follow the instructions to cancel the booking.
A summary. The terms and conditions (in French) take precedence over this page.
A question this page does not answer? The helpdesk answers messages, and the number to call while travelling is on the ticket.