Flight delays and diversions
Go Massif follows every flight on its bookings. What happens to a transfer when a flight is late depends on whether it is private or shared.
In short
- Give the right flight number and arrival time on the booking. Flights are monitored from that number.
- Call the number on the ticket as soon as a delay or cancellation is known, even though flights are monitored.
- A private transfer can be adjusted for a delay of up to an hour. After that, and for a shared transfer, passengers go on the next available transfer that day.
Private transfer
Go Massif allows an hour of waiting time at no extra charge, and adjusts the timings for a flight delayed by up to an hour.
Beyond an hour there is no waiting charge, but the vehicle may have to be reassigned. Passengers are then given space on the next available transfer that day, which may mean sharing with other passengers, and might not leave as soon as they arrive.
Shared transfer
A shared transfer carries passengers from several flights, so it cannot wait for one late flight. Passengers on a delayed flight are given space on the next available transfer that day.
Go Massif cannot say when that will be until it knows the actual arrival time. It depends on the length of the delay and on availability that day.
Before take-off
If the flight is delayed before it leaves, call the number on the ticket from the departure airport. The sooner Go Massif knows, the more it can do to arrange the transfer differently.
Passport control and baggage
Meeting times allow for passport control, but queues there and at baggage reclaim vary from day to day and cannot be predicted. Go Massif is usually aware of long delays.
Passengers held in a queue should keep Go Massif updated. Go Massif can then hold the transfer where possible, or move them to the next available one.
A diverted flight
The airline normally arranges travel on to the original destination, and Go Massif can normally only provide a transfer from the airport that was booked. Call the number on the ticket on landing at the new airport, with the new estimated arrival time, to hear what options there are.
Passengers on different flights
Go Massif needs the name and mobile number of a passenger on each flight. If one flight is badly delayed, the passenger who lands first should go to the Go Massif meeting desk, where staff can say whether it is better for someone to travel on a different transfer. Booking for passengers on separate flights
A question this page does not answer? The helpdesk answers messages, and the number to call while travelling is on the ticket.