Payment problems
Most card payments that fail are put right by one of the checks below. If none of them works, there are other ways to pay.
Work through these in order
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1
The Pay button cannot be clicked
Tick the box confirming the terms and conditions have been read: the Pay button becomes active once it is ticked.
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2
Type the card details in, not autofill
Autofill on the bank's payment page can leave the payment stuck. Enter the three-digit security code and the expiry date by hand, and check the card number.
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3
Check the expiry date format
Enter the expiry date in the same Month/Year format as the computer's date settings. The bank's payment page can reject a different format.
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4
Complete the security step
Confirm the payment in the card provider's app, or enter the code the bank sends by text message.
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5
Check the card itself
If the card has expired, or the payment would go over its limit, use another card.
Too many attempts
Too many failed attempts make the payment system block the card. Cancelling and booking again does not help: pay with a different card, or try again after 48 hours.
Other ways to pay
Bank transfer
Choose the bank transfer option in the payment step: it shows Go Massif's bank details for paying in sterling or euros. Whoever pays, a finance department for example, should put the booking reference as the reference on the transfer.
Not advised when a transfer on the booking is within 5 days, as the booking is confirmed only once the payment is received. Bank details
A payment link
Card payment over the telephone is not possible, as it no longer meets anti-fraud rules. Go Massif can send a payment link by email or text message instead.
Still not working?
Send the booking reference through the helpdesk and say which of the checks above have been tried. Staff check whether there is a problem on the system side and reply with other ways to pay.
Fees
The price quoted includes every fee, card charges included. A bank may add currency exchange fees for an account not in euros.
A question this page does not answer? The helpdesk answers messages, and the number to call while travelling is on the ticket.