Pickup and drop-off places
In resort, passengers are picked up and dropped off at the door of their accommodation. At Geneva, shared transfers use the airport; private transfers can also use a nearby hotel.
The accommodation address
Use the address search when booking to find the accommodation. Give the name of the apartment, building or house, or its address; the building name can be chosen during booking. If the address cannot be found, give as much detail as possible and staff will find the right place from it.
Not sure yet where you are staying? The booking then uses the resort's default place, generally a well-known spot in the centre. The address can be updated on the booking up to 2 days before travel.
Hotels near Geneva airport
A private transfer can pick up from, or drop off at, a hotel near the airport: choose the hotel when booking. A shared transfer leaves only from the Go Massif meeting desk in the airport arrivals hall. A hotel night is the usual answer to a flight that lands too late or leaves too early for the service hours. Service hours
Keys, linen and shopping
- Collecting keys on arrival: the driver usually drops one member of the group at the key office, then takes everyone else to the door of the accommodation. The driver can rarely wait, as it can take a long time. The whole group can be dropped at the key office instead, if preferred.
- Leaving: hand back keys and linen before the driver arrives. The return pickup is always at the door of the accommodation, and no time is set aside for errands on the way.
- Shopping: supermarket stops are not possible. The Migros in Geneva airport's train station is very near the meeting desk, well stocked and priced like the French supermarkets. Bring reusable bags.
Other resorts
Go Massif does not run between a Grand Massif resort and resorts such as Val d'Isère or Val Thorens, in either direction. Leaving the Grand Massif, take a Go Massif shared transfer to Geneva airport, then a regular bus from the airport. Coming from another resort, ask a local company there to take you to Geneva airport, then book Go Massif from the airport. Ask for a bespoke quote
A question this page does not answer? The helpdesk answers messages, and the number to call while travelling is on the ticket.