Meeting the driver
At Geneva airport, passengers meet Go Massif at its desk in the arrivals hall of the Swiss sector. Everywhere else, the driver comes to the door.
Arriving at Geneva airport
- Go Massif has a meeting desk in the arrivals hall of the Swiss sector. The booking confirmation gives the full details.
- On busy days a member of staff meets and greets passengers at the desk. On quieter days the passengers' own driver meets them there.
- If no one is at the desk, call the number on the ticket and travel instructions. The operations team gives an estimated arrival time for the driver.
Private transfer
The transfer leaves within 10 minutes of the passengers reaching the desk. A private transfer can also be picked up from a hotel near the airport, chosen when booking.
Shared transfer
Passengers on a shared transfer always meet at the desk. The transfer leaves when everyone on it has reached the desk, or at the latest departure time shown on the ticket.
Pickups in resort
Almost every other pickup is at the door of the building on the booking. Read the booking confirmation carefully: where a pickup point is hard to find, Go Massif sends extra information. Pickup and drop-off places
Have these to hand
Keep a copy of the booking confirmation and the ticket while travelling: they give the meeting place and the number to call if anything goes wrong.
Put a mobile number on the booking, with the full international code (for example +44 7787 1234 567), so the office or the driver can reach the passengers. It is never used for marketing.
Flight late? See flight delays and diversions.
A question this page does not answer? The helpdesk answers messages, and the number to call while travelling is on the ticket.